DSS Human Resources survey

By Laurie Haro, Human Resources Supervisor

We invite you to complete our brief survey to determine if our service delivery model is working for you. The deadline to respond is Friday March 17, 2017, at 5:00 p.m. The survey can be found at:
https://www.surveymonkey.com/r/DSSHRSURVEY.

Based on the results of a survey sent to all staff in 2016, the DSS Human Resources (HR) Unit implemented changes to their business model in an effort to improve customer service. The results of the survey led to the launch of a pilot program with the following changes:

• Office Hours of 9:00 a.m. to 3:00 p.m. to accommodate walk-ins
• Phone hours between 9:00 a.m. to 4:00 p.m. daily
• A two-business-day turnaround time as needed to respond to HR questions
• Employees and Supervisors are assigned to specific HR Techs based on alpha and location

DSS HR continues to evolve and change in order to provide quality services to our employees. On March 13, 2017, DSS HR will be implementing additional changes to our service delivery model by identifying DSS HR Tech Maria Estella Arellano to handle the majority of the leave of absences countywide. The other DSS HR Techs will continue to meet with employees who have questions on leave of absences, and need help with any of the required paperwork.