by Lina Bickel, BSC Division Chief
Christina, I just had the pleasure of speaking with your client [name redacted] just now. She wanted me to know that you were “delightful and very helpful” in straightening out the problems with her Medi-Cal case, and she was very appreciative of the time you took with her. Thank you for your care of this client and for your expertise in solving her problems, and for representing our department so well! Speaking with the client and hearing her praise for you made my day!