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| Haylie Cribbs |
Haylie, I received a call from [client] expressing his gratitude for your assistance. He stated that you were wonderful, friendly, and cheerful in your interaction with him and he was very impressed by your amazing customer service. He mentioned that he had some negative experiences in the past with representatives being short and blunt and he was very happy he got to talk to you this morning. I wanted to thank you for your warm and positive disposition with our clients as this allows them to feel comfortable in reaching out to us and allows us to better serve them. I truly appreciate you!