By Judi Sotelo, Social Services Supervisor
I recently received a call from a client who was unable to get through to the call center to check on his benefits and get assistance with his locked EBT card. The client had small children, one of them disabled, and he could not purchase food. I could tell he was in distress, so I connected him with Eligibility Supervisor Hector Mendez. The client later called me back expressing his gratitude because Hector assisted him promptly, with compassion, and without hesitation. Thank you Hector, for making a significant difference, especially to this family that day.