By Sean Boal, IT Manager
Your DSS IT Team is excited to announce that we will transition to an upgraded IT Help Desk system. We have utilized the new system for asset tracking and purchasing for a year. The final step is to transition to the help desk function.
What does this mean for you?
Starting Monday, November 20, 2023, work order requests will be submitted via a web portal or by calling (805) 346-7270, instead of by sending an email.
Say goodbye to the DSS Help Center Email and HELLO to IT's new Self-Service Center!
Effective November 20, all computer issues should be submitted through the Self-Service Center web portal. You'll be able to access it via a shiny new icon on your desktop, as pictured above.
Check out this how-to course!
In the meantime, click here to access an interactive e-learning course that goes over all you'll need to know to be able to use the Self-Service Center when it goes live!