Good afternoon Christina,
Authorized Representative [name redacted] called on behalf of his mother, [name redacted], to express gratitude to you. During the CF interview, you mentioned the IHSS program, which led to the customer's mother being approved for IHSS benefits. He wanted to thank you for the helpful information. He asked if he could get a call back if available, to thank you himself.
I also want to mention that from the sound of his voice breaking, I believe he was emotionally happy. Thank you for all your work and the amazing impact you make on the clients 😊
Best Regards,
Susana Reyes