Christina Groppetti (Division Chief, BSC) shared the content of a call she received from a client:
Ms. Groppetti, I want to tell you how kind and patient Lilia Morales was with me. I was stressed and she made me feel relaxed, helped, and cared for. She is meant to be in this business, and I cannot thank her and all her peers enough for the work they do. I could tell that she had a cold, but regardless she handled my case with the utmost care. I know sometimes people get upset at you folks because of the stress of their circumstances, but I wanted you and Lilia to know that you make a difference. Thank you.