by Patty Cansino-Manriquez, Eligibility Supervisor
Cori, I just wanted to give you kudos for providing excellent customer service to [client name]. She left me a voice mail saying you are an excellent representative and wanted to give you and employee commendation because you helped her understand the process and were very patient with her as she was writing things down. She is really grateful that you helped her. She said that these things should not go unrecognized no matter how small. It made a difference to her. Thank you for always providing excellent customer service to our clients.