CalWIN Text Notifications are a one-way outbound communication to Income Maintenance (IM) customers who have provided a valid cell phone number in the CalWIN system. These CalWIN Text Notifications are in addition to the standard (RRR and SAR7) messages sent by CalWIN and allows DSS to send custom text messages direct to the client's cell phone. A record of the text is also documented in the CalWIN Case Comments subsystem. Read on to learn more!
This new way to communicate was requested as a spin off from the Workforce Optimization Voice Attestation (WOVA) Project. The existing WOVA Campaign and Survey documents have been updated to include CalWIN Text Notifications. The process, request form, and the form Instructions are located at G:\GroupSM\Admin\Text-Survey-Campaign. Since these types of communications may impact staff, a listing of the active and inactive Text Messages has been added to the DSS Home Calendars link labeled Text/Survey/Campaign Calendars List. Staff will be notified about the active/inactive list via an article in the next available CalWIN/Program Monthly bulletin.
This project was a team effort among several divisions. I would like to thank Veronica Rodriguez, Ariana Ochoa, Sheila Goodman, Jose Clemente, the Gallegos Division, Veronica Alvarez, Dennis Tivey, Aydee Plascencia, Frank Mejia, Dario Predazzi, Salvador Hernandez, Mitchell Kawatachi and Cori Robertson who all participated in helping pilot, validate and refine the process. Best wishes and happy outbound-texting!