 |
| Vanessa Gonzalez-Tapia |
[Client Name] would like to acknowledge you for making her morning pleasant! You assisted her in dealing with her son’s 6/2020 Medi-Cal renewal, conducting RRR via telephone call. She was very appreciative that you made the process easier. She thought you were a delight! She says you were respectful, pleasant, lovely, and she really appreciated the fact that you listened. For this reason she felt it was a wonderful experience. The A/R is 70 yrs old dealing with son who has a chronic illness, and reported that you were outstanding, professional, no stress in your voice, you listened, you were focused, and gave correct information. She said the reason that she took the time to contact me even though she doesn’t typically do this, is because it is usually the opposite experience where most do not connect with callers. In closing, she wanted to share that you were a standout and she wanted you to know you are making a difference. Great Job Vanessa! Your efforts did not go unnoticed!