By Neri Rodriguez, Eligibility Supervisor
I received a call from [client name redacted] who wanted to express his appreciation for you and let me know of the great job that you are doing. He shared that you were really kind and explained everything perfectly so that he was able to understand. You were also very helpful and showed him how to submit documents online which he had never done before. He says you are good at what you do and wanted to provide the positive feedback.