I want to take this opportunity to bring to your attention the EXCELLENT service provided to me by your colleague, Sarah Dunaway. Sarah assisted me greatly and was extremely patient as she walked me through the SAR 7 recertification process; this was my first recertification.
As written earlier, I thank you and your colleagues for assisting the needy of Santa Barbara County, particularly during this time of pandemic.
Kindly insert this most heartfelt appreciation into Ms. Dunaway's personnel file.
--[client name redacted]